Overview
At Uzumaki Asia, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and the process for returning items.
Eligibility for Returns
- Time Frame: Returns must be initiated within 30 days of the purchase date.
- Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Receipt: Proof of purchase is required for all returns.
Non-Returnable Items
- Custom or Personalized Orders: These items cannot be returned as they are uniquely made for you.
- Final Sale Items or discounted : Items marked as "Final Sale or discounted " cannot be returned or exchanged.
Return Process
- Initiate a Return: Contact our customer service team at contact page or through social media with your order number and the reason for your return.
- Receive Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and further instructions.
- Ship Your Item: Pack the item securely in its original packaging (if possible) and include your receipt and RMA number. Ship the item to the address provided by our customer service team.
- Inspection and Processing: Once we receive your return, it will be inspected. If the item meets our return criteria, we will process your refund.
Refunds
- Method: Refunds will be issued to the original method of payment.
- Processing Time: Please allow up to 14 business days for your refund to be processed after we receive your returned item.
- Shipping Costs: Original shipping charges are non-refundable. The cost of return shipping will be deducted from your refund unless the return is due to a defect or an error on our part.
Exchanges
- Process: If you wish to exchange an item, follow the return process to return the original item and place a new order for the desired item.
- Stock Availability: Exchanges are subject to product availability. If the item you want is out of stock, we will notify you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact page or thought social media . Provide your order number and a photo of the damage or defect. We will work with you to resolve the issue promptly, including offering a replacement or a full refund.
Privacy Policy
Effective Date: 01/3/2024
Uzumaki Asia ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://www.uzumaki.asia/, (the "Site"). By using the Site, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
- Personal Information: When you purchase from our Site, we collect personal information such as your name, email address, shipping address, and payment details.
- Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and device information, to improve our services.
2. How We Use Your Information
- Order Processing: We use your personal information to process and fulfill your orders, including sending you order confirmations, shipping details, and customer service communication.
- Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time.
- Improvement of Services: Non-personal information helps us analyze site usage, improve our services, and enhance your shopping experience.
3. How We Protect Your Information
- Security Measures: We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission can be guaranteed to be 100% secure.
- Third-Party Services: We may use third-party services to process payments or deliver products. These third parties are obligated to protect your information and are only allowed to use it for specific purposes.
- 4. Sharing Your Information
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfillment, and website hosting.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests.
5. Your Rights
- Access and Correction: You have the right to access, update, or correct your personal information. You can do this by contacting us at [insert contact email].
- Data Deletion: You may request the deletion of your personal information by contacting us at contact page or through social media. Please note that we may retain certain information as required by law.
6. Changes to This Policy
- Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the effective date.
Delivery Information
At Uzumaki.asia, we manufacture each t-shirt based on your order to ensure the highest quality and attention to detail. This means that your order is crafted just for you, and our production process takes a little extra time.
We aim to deliver your t-shirts within 14 to 21 days from the time of purchase. Rest assured, we are committed to providing you with premium products that are worth the wait!
Contact Us
For any questions or concerns regarding our return policy& privacy policy please contact our customer service team at contact page or through social media . We are here to assist you and ensure your shopping experience with Uzumaki Asia is a positive one.
Thank you for shopping with Uzumaki Asia. Your satisfaction is important to us, and we are committed to providing high-quality products and excellent customer service.